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Customer Service

ZIGOO GUARANTEE, RETURNS, SHIPPING RATES

OUR ZIGOO GUARANTEE

You know your dogs chewing ability better than anyone, and we trust your judgment when choosing the right toy for your dog. We spent a lot of time developing a material that’s not only tough but dogs like chewing. Because of our design and materials we are able to offer our guarantee. We still understand no matter how hard we try our toys will suffer their dings and not stand up to a small percentage of dogs. If your dog toy basket consist of nothing (you probably didn’t buy our toy), or a graveyard of shredded toys, you are probably in that small percentile.

If you believe a toy you purchased is defective (we are human and make mistakes), please return the product immediately to the place of purchase. Any defective toy must be returned within 30 days of date of purchase for a full refund or replacement. We are truly sorry for the inconvenience, and we hope you give our toys another try.

If you are unsatisfied for any reason please return the toy within 30 days of purchase date to your place of purchase for a full refund or replacement. If you are unsatisfied with our toys (as much as we try, we are not perfect), give us a chance for you to be satisfied with our customer service. Please be aware some stores will not accept toy returns for any reason, and unfortunately we are not able issue a refund for products not purchased on ZigooPets.com.

Please email or call for any product return questions. We would love to help!

Check out this great email we received from a customer who has a tough chewer. (Click Here)

RETURNS

RETAIL PARTNERS
Please return toys directly to the place of purchase within 30 days for a full refund or replacement. There is only one replacement per purchase, and if you choose the one time replacement a refund cannot be issued. Please be aware of any store return policies which may differ from ours. Some stores will not accept returns for any reason.

Zigoo is not able issue a refund for products not purchased on ZigooPets.com

ZIGOOPETS.COM
Orders on ZigooPets.com

Please ship returns to:
Zigoo / Returns Dept.
9663 Lupine Dr.
Cincinnati, OH 45241
513.202.4750

You are responsible for shipping costs unless the product exhibits a manufacturing defect. The payment method used to purchase the toy will be refunded as soon the returned product is received and processed.

We are only able to provide one replacement per purchase, and if you choose the one time replacement a refund cannot be issued.

 

SHIPPING RATES

All orders on Zigoopets.com are shipped via USPS

USA Flat Rate $4.95

CANADA Flat Rate $7.95

INTERNATIONAL Rates
0-2 pounds $9.95

2-4 pounds $19.95

> 4 pounds $29.95

USA made